EyeGlass World Complaints and Reviews

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EyeGlass World
Main address: 296 Grayson Highway 30046 Lawrenceville GA
1-800-637-3597, , https://www.eyeglassworld.com/contact-us
  • 52 complaints
  • $5.7K claimed losses
  • $109 average
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  • Apr 11
  • Eye and Ear Care
  • Pima, Arizona
  • Rude Employees
  • 2
  • 2
  • 73

To try to make a long story short, I went to the eyeglass world in Tucson AZ and that was a big mistake. They doctor messed up my scripts, the techs added falsified notes and claims, and they just totally screwed me. The miscommunication and misunderstandings created such a conundrum ...it got to the point the they started covering eachothers backs. I made a mistake be joining their 3yr club. My... Read more

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  • Oct 16, 2013
  • Eye and Ear Care
  • Eyeglasses
  • 1
  • 1
  • 38

I went to the Eyeglass World office #8284 at 330 N. Alafaya Trail, Orlando ..This people have no customer service skills. The Optometrist is so rude. He's an old miserable man who can't even say "Good morning". There is a worker there by the name of Lisa who was supposed to be helping with picking out my frames but all this lady did was complain about my insurance and instead of helping me she... Read more

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  • Aug 09, 2013
  • Eye and Ear Care
  • Prescription Eye Glasses
  • 65

Went into local eyeglass world for wife's prescription eyeglasses. We have insurance, and employee volunteered to go online and call our insurance company to determine coverage they offer so we could figure out what we can afford out of pocket. We were told our insurance covered the coatings for the lenses and the uv protection coating. Total billed was 435.00. We paid $130 before leaving.... Read more

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  • Jul 24, 2013
  • Eye and Ear Care
  • Des Moines, Iowa
  • Glasses And Frames
  • 30

....is a joke. Didn't have my lenses in stock so they had to order them. I was irritated that I could'nt get them in the promised hour but I was cool to them (not their fault they were out of stalk....I thought). We are going on almost a month. They said 7-10 days. Ridiculous. No one calls to appoligize and when I call to check the status, they just tell me "they aren't in yet". Very irritating.... Read more

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  • Jul 23, 2013
  • Eye and Ear Care
  • Phoenix, Arizona
  • Glasses
  • 51

I've never been upset enough with a company to feel the need to post a review online, but Eyeglass World has pushed me over that edge. When I went to Eyeglass World to pick up my glasses, the employee just handed them to me and walked away without even adjusting them to fit my head. I tried them on and instantly knew something was wrong - the edges were all blurry, I couldn't see far away and one... Read more

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  • May 28, 2013
  • Eye and Ear Care
  • Orlando, Florida
  • Eyeglass Frames And Lenses
  • 44

I ordered 2 pairs of glasses from a professional seeming salesman at the Eyeglass World near me. I was told the glasses would not be ready in an hou...but would be finished later that day. I went back at the appointed time I was told that they had had to order the lenses....would be ready in 3 days. This went on for 2 1/2 weeks!I spoke with a kind of smarmy manager a number of times. When the... Read more

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  • Apr 11, 2013
  • Customer Service
  • Des Moines, Iowa
  • 85

I went to EyeGlass World on S.E.14th Street,Des Moines, IA. Went there to have my eyes checked and to get new glasses. Had cash and the associate that waited on me stole the money, and of all the nerve they had the balls to call me at home at 7 o'clock and say that I had not paid for my glasses. While on the phone associate admitted to taking my money, so in the end I got free eyeglasses that... Read more

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  • Dec 20, 2012
  • Eye and Ear Care
  • Orlando, Florida
  • Eyeglasses Wrong Lens
  • 101

I paid Eyeglass World of Orlando, Florida, Eyeglass World Building, 3808 East Colonial Drive, Orlando, Florida, 32803 $528.00 for new glasses, the idiots clearly put in the wrong lens and then try to convince me that they are just fine. What a crock! I know if I can see clearly or not, my older glasses from Vision Works, although a bit dated work fine, the new over priced garbage from Eyeglass... Read more

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  • Dec 19, 2012
  • Eye and Ear Care
  • Melbourne Beach, Florida
  • Contact Lenses
  • 1
  • 1
  • 205

I arranged an appointment to get an eye exam for contact lenses because of the $39 special eye exam advertised on the building. I told the woman that was a good deal and verified it was for contact lenses. I went in the next day and had the exam and got a trial pair of lenses. She then said that the bill was over $100! I was shocked. I told her I was expecting the $39 exam. She said, oh,... Read more

Was this review helpful? 2 9


  • Nov 08, 2012
  • Eye and Ear Care
  • Tampa, Florida
  • Eye Glasses
  • 1
  • 1
  • 144

I purchased 2 frames for 129.00 after the add ons the total was 395.98. Really, that should have been my first clue. It has been a nightmare trying to get the frames adjusted. Come to find out the frames are just to big for my face/head. I have had folk at other optical stores tell me flat out the the frames will never be comfortable. Well, my bad. But now the polycarbonate lenses have crack at... Read more

Was this review helpful? 3 3
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