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  • Customers like
    • Nice employees and dr not so much manager1
  • Customers don't like
    • Gave me the wrong prescription1
    • Manager rude and not service oriented1
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  • Sep 11
  • Eye and Ear Care
  • Indianapolis, Indiana
  • Eyeglass World Eye Exam
  • 72

I was very disappointed in a manager., Jason Braggs. You advertise eye exams for $39. I went to your store because I am retired with limited funds. Dr. Schottman, who was very nice and very professional told me he had to instill eye drops to complete the exam. He did not tell me, it would cost another $10. When I checked out the manager informed me that the service was 10 and the total would be... Read more

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  • Aug 13
  • Eye and Ear Care
  • Royal Palm Beach, Florida
  • Prescription Glasses
  • 132

So I went to get my eyes examined because my eye vision changed from my previous glasses prescription. So I went to eyeglass world and everything and everyone was so great! They were so nice and everything. But when I was getting my eyes checked, I noticed how when they were asking me to read the smallest letters and all that information, and when I was looking through the machinery so they could... Read more

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  • Aug 12
  • Eye and Ear Care
  • Brandon, Florida
  • Eyeglass World Staff
  • 47

I have never in my entire life been treated so poorly by a doctor at a professional or what was supposed to be a professional establishment. I am disgusted at the way that I was just treated and will be filing a complaint with the Better Business Bureau. I have never been talked down to or treated so badly by a professional in my entire life. The doctor that was working was not only rude but... Read more

Was this review helpful? 0 0

Just after reading these complaints, they all seem to have a common thread "customer service" issues.... That's enough for me, taking my business elsewhere. Better figure it out eyeglass world! Add comment

  • Jul 05
  • Eye and Ear Care
  • Colorado Springs, Colorado
  • Prescription Sunglasses
  • 223

I work in a Walmart Vision Center. Today I worked with a gentleman who had just left an Eyeglass World location. their quote for a pair of glasses with progressive lenses and a pair of prescription sunglasses was over $1000. When he told the young man helping him that he was going to check at Walmart, the guy lied to him and told him that Walmart is their parent company so the prices would be the... Read more

Was this review helpful? 0 0

Am sitting in Eyeglass World now. Still waiting... We came here because I needed same day glasses. That was 2 weeks ago. They lied about being contracted with my insurer, are severely understaffed, and really incompetent. This is my third visit for "same day glasses" and I have been sitting here just shy of 3 hours Add comment

  • Feb 16
  • Eye and Ear Care
  • Lakeland, Florida
  • Frames
  • 103

Went to US Hwy. 98 North store in Lakeland, Florida. They add all sorts of things kn tk make miney and get irritated when you say no. I have been back 3 times to get them adjusted and they still are not right. Paid almost 300 dollars and they are *** frames. As soon as you take them off they need adjusting. The man there, Joseph, acts like you are a pain in his behind and treats you like ***. If... Read more

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  • Apr 11, 2014
  • Eye and Ear Care
  • Pima, Arizona
  • Employees
  • 2
  • 2
  • 314

To try to make a long story short, I went to the eyeglass world in Tucson AZ and that was a big mistake. They doctor messed up my scripts, the techs added falsified notes and claims, and they just totally screwed me. The miscommunication and misunderstandings created such a conundrum got to the point the they started covering eachothers backs. I made a mistake be joining their 3yr club. My... Read more

Was this review helpful? 3 2

  • Oct 16, 2013
  • Eye and Ear Care
  • Eyeglasses
  • 1
  • 1
  • 150

I went to the Eyeglass World office #8284 at 330 N. Alafaya Trail, Orlando ..This people have no customer service skills. The Optometrist is so rude. He's an old miserable man who can't even say "Good morning". There is a worker there by the name of Lisa who was supposed to be helping with picking out my frames but all this lady did was complain about my insurance and instead of helping me she... Read more

Was this review helpful? 0 1

  • Aug 09, 2013
  • Eye and Ear Care
  • Prescription Eye Glasses
  • 1
  • 1
  • 249

Went into local eyeglass world for wife's prescription eyeglasses. We have insurance, and employee volunteered to go online and call our insurance company to determine coverage they offer so we could figure out what we can afford out of pocket. We were told our insurance covered the coatings for the lenses and the uv protection coating. Total billed was 435.00. We paid $130 before leaving.... Read more

Was this review helpful? 2 1

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