Indianapolis, Indiana
Not resolved
3.0
Details
1 comment

I was very disappointed in a manager., Jason Braggs. You advertise eye exams for $39.

I went to your store because I am retired with limited funds. Dr. Schottman, who was very nice and very professional told me he had to instill eye drops to complete the exam. He did not tell me, it would cost another $10.

When I checked out the manager informed me that the service was 10 and the total would be $49. I stated that since I was not informed, I thought he should waive the charge. He was highly indignant and bordered on rude and did NOT waive the chg. In the spitit of good customer relations I really thought this would be the case.

Will not return and will not recommend. Indianapolis 4200 S East St.

Reason of review: Poor customer service.

Monetary Loss: $10.

Preferred solution: Full refund.

Eyeglass World Cons: Manager rude and not service oriented.

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Anonymous
#1077316

Know your pricing before you agree to something....