Not resolved
2.0
Details
1 comment

I'm 74 years old and financially secure - in other words I will pay for what I get and not wait. My sister took me to eyeglass world, Santee because my other glasses broke and I wanted something that day.

My exam was unremarkable. For the glasses I wanted they had them in stock. I've returned to the facility now 3 times. First they were off on the PD or Pupil Distance they fixed that after the obligatory five day wait - my eyes felt terrible.

After that I found that the glasses were too strong and my eyes still felt terrible. I went back for a re-exam and was told that the glasses were not in stock and would take 10 days to order.

I paid and have waited now one weekend and several days - the very thing I wanted to avoid. By the way - there is a hallway connecting the Optometrist with the showroom so I suspect but have not been told that the doctor and eyeglass world are entertwined.

Product or Service Mentioned: Eyeglass World Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Eyeglass World Cons: Customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
UptightBeaver
#1626064

I have military medical and they paid for the exam.