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Most Helpful
1.6
Details
Called customer service phone number to get a refund after having multiple pairs of glasses made. They told me they would not refund anything from last year even though they have only made 1 pair that I can see out of. those glasses fell apart after a month. Started...
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Review
#1635715 Review #1635715 is a subjective opinion of poster.
Product
Eyeglasses
Pros
  • Timely delivery
Cons
  • Unable to get refund
  • Wrong prescription
  • Customer service
Reason of review
Poor customer service
Loss
$430
Preferred solution
Full refund
1.0
Details
I purchased 4 pairs of Eyeglasses in Stuart Floirida. I needed 3 glasses redone and purahased a very expensive pair of Versace glassed and wanted to wait for them to get my prescription .filled. I waited over an hour only to be told that only the Vesace could be done...
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Review
#1498716 Review #1498716 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$250
Preferred solution
Let the company propose a solution

Eyeglass World - Not good

1.0
Details
Went to Eyeglass World in Fort Walton Beach, Florida 3 times and still haven't had anyone wait on me or help me with my prescription. An employee took my prescription and I didn't see him again until I tracked him down in the store and got my prescription back. Will NEVER go to this place again. So very unprofessional and lack of customer service is like I've never seen. Horrible place.
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Review
#1454392 Review #1454392 is a subjective opinion of poster.
Service
Eyeglass World Customer Care
Cons
  • Customer service needs help
Reason of review
Poor customer service
2.0
Details
I'm 74 years old and financially secure - in other words I will pay for what I get and not wait. My sister took me to eyeglass world, Santee because my other glasses broke and I wanted something that day. My exam was unremarkable. For the glasses I wanted they had them...
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1 comment
UptightBeaver
#1626064

I have military medical and they paid for the exam.

Review
#1443826 Review #1443826 is a subjective opinion of poster.
Service
Eyeglass World Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Eyeglass World in Spokane, Washington - CRACKED

I got new glasses. Two weeks later. Cracks start showing up in the lenses. Take them back. I bought the 1 year warranty. Takes forever for them to get new lenses. They start cracking . This keeps going on. Once I got a new lenses . NEXT DAY! Cracks start showing. Terrible quality .
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Review
#1426456 Review #1426456 is a subjective opinion of poster.
Service
Eyeglass World Customer Care
1.4
Details
I went to the store the first time, they ignored me then and I decided to walk out. The following week, I was going to go back and get the service I deserved. I went back, picked out 2 pairs of glasses, a simple fix, no prescription, the only thing I wanted was to buy...
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1 comment
Anonymous
#1698465

Eye Glass World SUCKS.. DO NOT USE THEM FOR ANYTHING. THEY DO NOT CARE

Review
#1417976 Review #1417976 is a subjective opinion of poster.
Service
Eyeglass World Customer Care
Cons
  • I will never go back to eyeglass world
Reason of review
Poor customer service
Preferred solution
Train your staff in customer service.
I called the main office and they in turn called thier office in Albequerque. The general manager their said she'd talk to the office manger a guy and call me back the next day to tell me what the shipping problem was. The main office previously had told me that a new...
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1 comment
PracticalBandedPalmCivet
#1609228

I will never go to eyeglass world ever again. I will go blind first, or make my own glasses so I dont have to deal with stores like this. Read all reviews, they are all terrible.

Review
#1366905 Review #1366905 is a subjective opinion of poster.

Eyeglass World in Citrus Heights, California - Great!

5.0
Details
Made an appointment, thinking that the eye exam was included. I must have gotten Eyeglass World confused with another advertisement. When the miscommunication was discovered, I was treated very kindly and worked with in order to get my young son's eyes examined and purchase glasses. Eyeglass World rocks!
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Review
#1329847 Review #1329847 is a subjective opinion of poster.
Purchase occurred 6/30/18. Recieved one pair that afternoon at 2:00. On Friday Aug. 3rd/2018 I got a call & msg that my second pair were ready. I called back informing them they could just mail them to me. They did not ship them Friday. Monday i called early and the...
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Review
#1326411 Review #1326411 is a subjective opinion of poster.

Eyeglass World - Service

1.0
Details
I called about getting some work done on my glass I called the night before for a price and on the fellow day it was different i will go back to eyeglass world for service this is like the 3 time that i got bad service were the workers don't know what is going on
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Review
#1226377 Review #1226377 is a subjective opinion of poster.
Service
Eyeglass World Customer Care
Reason of review
Poor customer service

Contact Eyeglass World Customer Service

Mailing Address:
Eyeglass World
296 Grayson Highway
Lawrenceville, GA 30046
Phone:
(800) 637-3597
All Eyeglass World Contacts

Eyeglass World Products and Services Reviews

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1.6
Details
I bought 3 pairs of eyeglasses. One for near-sighted and one for farsighted. One prescription was off when I went back they just tried to say it was how it was sitting on my face. I was waiting to pick up my coding classes, overpriced add-on, people that work there...
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Review
#1223862 Review #1223862 is a subjective opinion of poster.
Service
Eyeglass World Customer Care
Reason of review
Poor customer service